Program Manager IT - For 24 (current) to 32 systems, collaboratively work together with various other managers, analysts, contractors, and executives to ensure that product launches and modifications are met and adhere to guidelines for security, 508-compliance, privacy, and other requirements. Provide data analysis as needed to monitor metrics related to application performance guidelines. Created Business Needs Statements (BNS). Worked with contractors for Rough Order of Magnitudes (ROMs). Developed Statements of Work (SOWs) with contractors. Oversee multiple contracts with developers and data transmission. Created SQL to analyze results. Numerous certifications dealing with project management, design thinking, Agile, and Scrum-based management methodologies that are often applied.
Network Operations Research Analyst - Oversaw multiple systems, serving as project and product manager of WebEOR (End of Run), MHTS (Mail History Tracking System), WebMCRS (Mail Condition Reporting System), PATH (Processing Architecture Translation Hub), and RPG (Run Plan Generated). Brought PATH from the ground-up--from a broken spreadsheet concept to a system that displayed results in the expected manner. Implemented RPG from a spreadsheet concept to a fully web-based functionality. Also, performed analysis of data, often developing high-level SQL. Received VP and Director awards for work efforts.
As a Sales Performance Analyst for HQ Business Intelligence, was data-driven and focused on interfacing with various databases and extracting needed information. Worked using MicroStrategy in an Enterprise Data Warehouse, and Visual Insight to quickly highlight company results. In an effort to expedite processes, developed programs to quickly pull and auto-analyze data from the various databases referenced with ad hoc SQL. Worked with various sales managers to provide focused results on negotiated service agreements.
Prior to that, I was working as the Program Manager of the Mail History Tracking System (MHTS) for HQ. That position required me to manage several contractors, serve as a contact point and intermediary between the contractors and Postal management, ensure that SCRs (software change requirements) were correctly done, CAT (Customer Acceptance Testing), and created proposals for improvement. I developed ideas for a new GUI (graphical user interface) for the MHTS. And investigated into the possibility of also providing a mobile MHTS platform, having created a survey and taken a sample of expected users across the nation, which indicated substantial cost-avoidance savings. Additionally, while doing that, I was also overseeing the entire nation's WebEOR and WebMODS surveys, which were provided by 7 Area Coordinators, who served as intermediaries and provided the data from all large plants in the nation. That involved analyzing their information, and I also developed a program to assist in that process.
Previously, I was the Supervisor Information Systems at the Cincinnati Network Distribution Center. That position required me to oversee several EAS Process Control Assistants (PCA). I was responsible for the networking problems, computer systems, servers, routers, various reports, and general IT needs of a large facility (several hundred people). However, while in the position of Program Manager of MHTS, I'm also assisting the Cincinnati NDC (where I'm domiciled) with some IT work as needed.
Before that, I was working as an EAS Product Information Quality Analyst for the Ohio Valley District. This position required me to manage several technicians who updated the Address Management System database. I was also responsible for ensuring that some facilities were audited, and that data integrity was obtained with facilities and plants across the Ohio Valley District and its 600-plus offices. I have worked closely with the Manager of Operation Programs Support for the District, and provided him high-level reports that he and the District Manager use. And, while continuing to work as the Program Manager of the Mail History Tracking System, I continue to help the Ohio Valley District with some of their reporting needs, as required.
Prior to that, I was working as an EAS Computer Operator (CO)/Process Control Assistant (PCA)/Information Systems Coordinator (ISC) at the U.S. Postal Service's Cincinnati Network Distribution Center (NDC). As a PCA, formerly called Information Systems Coordinators (which merged with the Information Systems Specialist jobs a few years ago, and took on the PBX/MM telephone database duties of the Managers of Maintenance Operations Support), my duties included making configuration changes to the UNIX-based sorting systems, implementing programming changes (including some changes to the GUI, too, using GE's Cimplicity program), extensive programming in VBA (Access, Attachmate WRQ Reflection, Excel, and some Word), providing training, helping end-users, and re-imaging computers, among other computer-related duties. I'm CompTIA Network+ certified and TestOut Network Pro certified.
Over the years, when situations arise that need a solution, I've always worked steadfast to resolve such problems. For example, with a need to develop a Production, Planning, and Control Center for our facility a few years back, I personally created programs to automatically query our Oracle vehicle database (VTAPS). The programs determined the clearance time based on when the trailer arrived and whether it was a Postal truck within our delivery area, and prioritized trailers carrying Priority mail, also based on certain other parameters (i.e., what type of load it had—bed-load, produce, pallet, etc.). It applied VBA-generated conditional formatting so that management could look at the data and determine how we were doing with meeting our goals (the color coding and order would show how much longer they had to unload it). Local auto-updating full screen programs were used on large screens in the managers' office. The program was implemented at several other sites, and I was awarded by the Eastern Area. I also developed similar programs to share the data via our intranet in HTML format with regular refresh rates, for which I received a PMG award. The program was implemented nationally. I have similarly helped other facilities implement the program across the nation.
In an effort to better track Delivery Confirmation issues, I developed a program that would automatically query the log of our Fixed Mechanization Process Control System (FMPCS) sorters every few minutes and check for instances of parcels that had been flagged at the customers' request. When such requests were found, an auto-generated message was created and sent via e-mail. Other NDCs across the nation have asked about this program, and I created a simple userform for them to input their associated local data for the program's implementation at their facilities.
In order to better keep track of local sick leave, leave without pay, and annual leave, I have created a database in Access, which auto-updates when specialized reports that share the data are generated.
I have also created a database that stores our FMPCS sorters' data daily, derived from flat reports, so as to improve future forecasting, allowing us to better plan for anticipated problems.
Over time, I have developed networking skills. That is demonstrated when I obtained my CompTIA (Computing Technology Industry Association) Network+ certification, as well as my TestOut Network Pro certification.
In addition to Access and Oracle, I'm familiar with SQL Server and have generated specialized queries within our newer Yard Management System database, allowing us to better determine how we stand on meeting the deadlines of unloading our inbound trips and dispatching our outbound trips in a timely manner.
Several years ago, I had also worked as a supervisor at the main post office, running operations on 3 floors. I was able to improve operations, and, accordingly, received a decent bonus at a time when raises were scarce. I was able to do that by tracking our productivity with Excel, and using those guidelines for scheduling and planning.
From an IT-management and process-based perspective, I've developed many organizational skills and have obtained the PMP (Project Management Professional) certification, Scrum Master and Product Owner, and am also working on obtaining the Postal LSS Green Belt certification. (I have already received various non-Postal Six Sigma and other quality-related certifications - Green Belt, Black Belt, Master Black Belt, and Kaizen.)
I have recently started back to college to finish my master's degree, currently pursuing business informatics, which is helping me to stay abreast of changes. I am currently at Northern Kentucky University, which is among the top 15 percent in business in the nation (and has one of the few informatics colleges in the nation), and I am a member of the International Honor Societies Beta Gamma Sigma (top 10%), International Dean's List Society, and Alpha Sigma Lambda/Nu Kappa Pi. I plan to continue with school at least until I have received my masters.